FAQ

Through Get a quote on any product page — send the wall size and the pattern, and you have your answer within 24 hours. In the Zürich region, pricing and quotation are handled together with our showroom partner Hochwert.

At the Hochwert material library in Zürich-Wipkingen, by appointment — request a visit on the showroom page and the appointment is arranged with you directly.

Complimentary for verified professionals. For private projects, cut samples are delivered for a small charge that is credited in full against your first order.

Every model ships from stock. Delivery timing and cost are confirmed with your quote, based on size and destination.

Please check your spam folder first — replies occasionally end up there. If you still can't find anything, send a short email to info@kandes.ch and we'll follow up right away.

Ordering doesn't run through the website — kandes.ch is our catalogue and showroom site. As a business customer, request a quote directly from any product page (Get a Quote) or write to us at info@kandes.ch. If you're interested in a trade account or in distributing our products, our team will be happy to discuss terms with you.

We offer delivery to Switzerland.

For international shipping outside this region, please contact our customer service team via online form or email info@kandes.ch for a personalized quote and further details.

No — we welcome projects of all sizes, from a single accent wall to full commercial fit-outs. Simply request a quote for the panels you're interested in and our team will take care of the rest.

Return and refund terms are confirmed together with your quotation, as they depend on the products and the scope of your order. If something is wrong with a delivery, contact our customer service at info@kandes.ch or via the online contact form within 14 days of receiving your goods — please include photos and a short description, and our team will guide you through the next steps.

Our products come with a two-year warranty against hidden defects, starting from the date of delivery. This warranty covers issues that weren’t immediately noticeable upon receipt. If you discover a hidden defect, please notify us within 5 business days, including a description and photos of the issue. We’ll evaluate the claim and offer a repair, replacement, or refund based on the situation.

For full details regarding our warranty, please refer to our Terms & Conditions.

We’re sorry to hear your order arrived damaged. Please inform us within 5 business days by emailing our customer service with pictures of the damaged items. After we verify the issue, we’ll either send a replacement or issue a refund within 14 days. If a replacement is needed, we’ll cover the shipping costs.

We strive to provide top-quality products and service, but if something isn’t right, we’re here to help. You can reach out to our customer service team with any complaints by emailing us at info@kandes.ch

Kandes 3D panels are made from a natural mix of gypsum and water, with no harmful additives. The composition and production process are developed for precise geometry, lasting strength and a smooth, porcelain-like surface.

Natural gypsum with no harmful additives, A1 non-combustible (EN 13501-1) — the highest fire rating under European fire safety standards.

Kandes 3D panels are produced in a state-of-the-art facility in the EU, where our team of skilled professionals utilizes advanced production technologies perfected over the years.

Each panel undergoes a meticulous process that includes multiple stages of quality control, ensuring that every piece meets the highest standards.

Our unique blend of materials, carefully developed to achieve a porcelain-like finish, combined with this refined production process, results in panels with flawless geometry and outstanding performance.

This dedication to precision and innovation guarantees exceptional quality in every panel.

On walls without direct water contact, yes — with a splash-resistant paint as the finish. Steam rooms, saunas and pool wet zones are outside the material's range.

Plaster panels are an excellent interior solution for maintaining a balanced indoor climate. They naturally regulate humidity by absorbing excess moisture when the air is humid and releasing it when the air is dry, contributing to a healthier environment.

Our panels are intended for interior use.

Kandes 3D panels surpass other gypsum panels with their unmatched quality and characteristics.

Made in the EU using a proprietary production process, they undergo strict quality control at every stage, ensuring flawless geometry for precise profile alignment and effortless installation.

The unique composition and advanced production techniques deliver a smooth, porcelain-like finish and a lightweight structure.

Made from natural gypsum and water, with no harmful additives, the panels are a safe choice for any environment.

They are classified A1 — non-combustible — under EN 13501-1 (tested to EN ISO 1182), the highest reaction-to-fire classification under European fire safety standards.

Yes. Kandes 3D panels are classified A1 — non-combustible — under EN 13501-1, based on the EN ISO 1182 combustibility test: the material contributes no fuel load and produces no flaming droplets. The signed Declaration of Performance, the classification documents and the technical data sheets are available as PDFs on our Downloads & Certifications page.

They arrive in natural white, paint-ready, and are painted on-site — any colour, chosen by you, changeable at the next redecoration.

Yes! After installing your Kandes 3D panels and smoothing the seams, you can easily paint them with acrylic or latex paint. Whether using a brush or a spray gun, this final step lets you customize the finish and create the perfect look for your space.

Yes, the panels can easily be cut using the appropriate tools for the job.

If you have no prior experience in installing tiles or wall panels, we highly advise you to hire a qualified professional to achieve the best results.

A gypsum finishing contractor — we advise professional installation and can point you to qualified companies in your region. Our manuals and videos brief your installer directly.

If you choose panels with LED lights, in Switzerland you might also need the assistance of a qualified electrician.

Yes, you can find a detailed installation guide following this link.

A more comprehensive guide will also be included in the packaging of your order.

• Laser or Water Level: For precise leveling and alignment of the panels.
• Notched Trowel: Used to apply adhesive evenly across the surface.
• Construction Syringe or Silicone Spatula: For applying grout or adhesive in hard-to-reach areas.
• Coarse Sandpaper: To smooth any rough edges on the panels before installation.
• Measuring Tape: For accurate measurements of the wall space.
• Saw with Straight Teeth or Angle Grinder: Essential for cutting panels to fit around obstacles like outlets and corners.
• Primer: Select a primer that is compatible with the paint you plan to use, ensuring better adhesion.
• Gypsum Adhesive: A strong adhesive specifically designed for gypsum panels.
• Grout: Used to fill the gaps between the panels for a seamless finish.
• Paint Sprayer or Brush: For applying the final coat of paint evenly.
• Mixing Bucket: To mix the adhesive thoroughly before application.
  
  For more detailed installation guide, including the necessary tools and materials, please follow this link. It provides step-by-step instructions to ensure a smooth installation process.

For installing 3D gypsum panels, it is recommended to use a gypsum-based adhesive. This type of adhesive is specially formulated to securely bond gypsum materials to walls, ensuring a strong and durable hold. It is important to apply the adhesive evenly with a notched trowel for optimal results.

To ensure proper alignment of 3D panels, it's essential to use a laser level or a traditional water level. Start by marking guide points on the wall before installing the panels. During installation, regularly check the alignment with the level to keep the panels straight and the joints perfectly aligned. This is especially important to maintain the continuity of the design pattern.

Yes, you can paint 3D plaster panels after installation. It is recommended to use acrylic or latex paint for the best results. Both types offer excellent durability and a smooth finish. You can apply the paint with a roller, brush, or spray gun, depending on the desired level of detail and the type of finish you're aiming for.

To hide the seams between 3D panels, apply a smooth, uniform grout to the joints after the panels are installed. Use a fine spatula to smooth the grout and create a seamless transition between the panels. Once the grout is dry, sand the area with fine-grit sandpaper to ensure a smooth, even surface. This process effectively eliminates visible seams, giving the wall a cohesive appearance.

To achieve a smooth finish on your 3D panels, carefully sand them after jointing. Once the joint compound is fully dry, use fine-grit sandpaper to gently sand the seams and any rough areas on the panels. This will create a smooth surface that is ready for painting. Proper sanding is key to achieving a professional and polished final look.

Maintaining your 3D gypsum panels is easy. For routine cleaning, simply use a lightly-damp cloth to gently wipe down the surface. The panels are resistant to dust and dirt, so cleaning is required infrequently -usually once a year or as needed.

To protect the surface, avoid using harsh chemicals, aggressive cleaners, or abrasive sponges, as they can damage the paint and the panel’s finish.

A soft cloth or damp sponge is all you need.

Kandes 3D panels require minimal cleaning. Depending on the environment, a light cleaning once a year is usually sufficient.

To keep your panels in top condition, avoid using abrasive tools and keep sharp objects away from the surface to prevent scratches or gouges.

Minor damage can be easily repaired using gypsum joint compound. Apply the compound to any dents or scratches, let it dry, sand it smooth, and then repaint to match the rest of the panel.